Money back guarantee
If the item you receive is not as described, or your item is damaged, we promise to refund you. You can get your refund 15 days after the claim process is completed. This warranty is in addition to your statutory rights as a consumer and does not limit any statutory rights granted by all mandatory laws and regulations applicable in your country of residence.

contact seller
Request a refund
Get your refund within 15 days Go to your order history and select an item. Discuss the problem with the seller and seek possible solutions. If you are unable to reach an amicable agreement after contacting the seller, simply file a claim by filing a dispute within 15 days of order delivery or parcel receipt within the confirmation period (as listed in your order details). However, most sellers will issue refunds within 15 days; if it is still unresolved, you can contact Yonzee on the order details page to escalate your dispute.
Free returns
For items with the "Free Returns" label, you can return the item without any reason or reason within 15 calendar days of receipt if the item is unused and undamaged, in its original packaging and all security seals and labels are intact. return the goods. Preserved and undamaged.

For large orders and orders from overseas regions, please contact the seller or platform customer service to confirm whether you are entitled to free returns before placing an order.

*Large order refers to a package that exceeds one of the following criteria:
- Longest side: 50 CM
- Total length, width and height: 50 CM
- Weight: 4 kg

*Overseas territory orders refer to orders with addresses in islands or remote areas and postal codes starting with 35, 38, 51 or 52.

For more details, please see our Help Center, Terms and Conditions

Simple • File a dispute, choose a return, pack the item and ship the returned item with a return label. • Please follow the instructions on the return form you receive to return the item. FAST • You will receive a full refund once the warehouse has completed quality control and the returned item is eligible for a refund. • You can get updates on the progress of your return at any time by going to your dispute details page. Once a dispute is resolved and a full refund is issued, your financial institution may take longer to reflect the transaction. free
• We will provide you with a prepaid return label for each return request you make. However, in general, you may only receive a maximum of three (3) prepaid return labels per month.

• If you initiate multiple return requests under the same order, you may receive multiple prepaid return labels (up to three) or still only receive one prepaid return label, depending on the system. If only one prepaid return label is provided for your multiple request, please return all return items in one package, otherwise if you send some of your return items with a prepaid return label, you may still return the other items We regret that you may have to pay additional shipping charges for returns of other items within the same order within the time limit.

• Yonzee monitors return activity for abuse and reserves the right to limit Yonzee returns in all circumstances.

Legal Rights Sellers must comply with other relevant legal requirements (warranty, returns, etc.) that may apply depending on where you are as a buyer. For example, in most EU countries you will typically get a 2-year legal compliance warranty and a 14-year legal compliance warranty. 15-day right of return (please note that in the event of a return, the buyer must bear the cost of returning the product to the seller). In the United States, you typically have a 10-day (non-durable goods) or 15-day right of return (durable goods) legal compliance guarantee. Additionally, you will have a 7-day right of regret under US consumer legislation.